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Training: Course List

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About our Courses

We provide a range of training courses in our areas of expertise, the full (long!) list is outlined below, or go to our training overview page for an easier to access summary of courses available.

Our courses are facilitated by our home-grown trainers and consultants who have specialist expertise in the subject area. We will ensure your training is delivered by the most suitable facilitator(s) for your needs.

Information about our training courses

Many of our trainings have options to be delivered online or in person, or have additional benefits, discounts or services available. Qualifying courses have the following icons on our training descriptions:

 

Accessibility

All our trainings are developed to be trauma informed and accessible to people from intersectional and diverse backgrounds, and we have a diverse group of trainers and consultants available to ensure we are able to meet your learning needs. Please let us know if you have any requirements, needs or adjustments so we can work with you to ensure you get the best possible experience from our courses.

Individual places can be booked on this course.

Contact us to find out about upcoming pay-for-place courses or register for the waiting list. Customers can also check Eventbrite for courses that are available on a place by place basis.

Course can be delivered online via Zoom.

Course can be delivered in person at a location convenient to you. Additional fees may apply if facilitators need to travel. 

Course comes with access to online community spaces.

Discounts available for non-profits, charities & good causes.

Packages of training, consultancy or professional services are available that include this course at a discounted rate.

Key to Course Icons
Mentally Healthy Workplaces

Training: All Courses (by theme)

Employers: Mentally Healthy Workplaces

Customer Service & Point of Contact
Customer Service 1

Mentally Healthy Customer Service: Awareness

Happy Customer

​At any time, any customer could be experiencing the impacts of trauma or mental health problems. Prevent disconnection with customers and increase engagement and satisfaction though basic awareness training for your front of house staff.​

  • An overview of how trauma, distress and mental health problems can affect customer or service user behaviour.

  • Basic skills in responding effectively to customers who are distressed, angry or upset.

  • An overview of self-care and mutual support for frontline workers.

Suitable for: front of house, reception, call centre or other first point of contact staff across businesses or services that occasionally deal with upset or distressed customers.​

Example sectors: retail, leisure, beauty, skilled trades, professional services, SME

Duration: 1/2 day

Fee:

£45 per person for groups of 4-10

£41 per person for groups of 11-20

Contact us for other group sizes

Customer Service 2

Mentally Healthy Customer Service: Communicator

Customer Service

Staff who are confident in empathic responses to distressed, angry or upset customers can build trust more effectively. This one day training improves practical skills​ in responding to emotive interactions through theory, self-reflection and interactive exercises.

  • Exploring the impact of trauma, distress and mental health problems on behaviour of staff and customers at first point of contact.

  • Practical skills on responses that de-escalate and can help build trust.

  • Reflective and resilient approaches to self -care and mutual support.

Suitable for: front of house, reception, call centre or other first point of contact staff who regularly interact with distressed or angry customers for brief periods of time.

Example sectors: complaints handlers, legal services, public services, care providers

Duration: 1 day

Fee:

£129 per person for groups of 4-10

£104 per person for groups of 11-20

Contact us for other group sizes

Customer Service 3

Mentally Healthy Customer Service: Responder

Fireman

Staff whose daily business is working with people with mental health problems or those going through traumatic situations are likely to need advanced skills in responsive behaviour. This two day training provides skills and knowledge for working with trauma and mental health problems on a daily basis as a first point of contact.

  • Exploring the impact of acute trauma, distress and mental health problems on members of the public in your workplace.

  • Practical skills and guidance on brief responses, support and de-escalation.

  • Finding ways to communicate when you need information from distressed people.

  • Reflective and resilient approaches to self -care and mutual support.

Suitable for: frontline staff whose role is to respond to people experiencing problems in their own lives, not just with your business.

Example sectors: debt collection, tenancy enforcement, emergency services, healthcare receptionists, education (parent/carer services), home/personal care providers

Duration: 2 days

Fee:

£259 per person for groups of 4-10

£229 per person for groups of 11-20

Contact us for other group sizes

Supervisor 1
Supervisors & Team Leaders

Mentally Healthy Supervisor: Awareness

Hotel Desk Check-In

Supportive supervisors, team leaders and office managers vastly improve performance of front of house staff who are the first point of contact for distressed or upset customers. Provides supervisors with a good awareness of what affects staff and customer relationships through:

  • An overview of how trauma, distress and mental health problems can affect customer and staff relationships.

  • Basic skills in responding effectively to distressed customers who ask to speak to a supervisor or manager.

  • An overview of compassionate ways to support team members. 

Suitable for: supervisors or team leaders of front of house, reception, call centre or other first point of contact staff that occasionally deal with upset or distressed customers.​

Example sectors: retail, leisure, beauty, skilled trades, professional services, SME

Duration: 1/2 day

Fee:

£89 per person for groups of 4-10

£75 per person for groups of 11-20

Contact us for other group sizes

Supervisor 2

Mentally Healthy Supervisor: De-Escalator

Woman in an Office

Supervisors are the first point of support for staff and customers in difficult conversations or with escalating needs. This course provides supervisors with the skills to build confidence in front line staff, de-escalate emotive conversations and respond effectively to complaints or queries.

  • Exploring the impact of trauma, distress and mental health problems on behaviour of staff and customers at first point of contact.

  • Practical skills and guidance on how to respond, offer support and de-escalate stress, anger or conflict.

  • Reflective and resilient approaches to staff management, self -care and mutual support.

Suitable for: team leaders who often interact with distressed or angry customers for brief periods of time, and/or where supervisors would be expected to take over complex queries or complaints.

Example sectors: complaints handlers, legal services, public services, care providers, utilities suppliers

Duration: 1 day

Fee:

£145 per person for groups of 4-10

£112 per person for groups of 11-20

Contact us for other group sizes

Supervisor 3

Mentally Healthy Supervisor: Response Co-ordinator

At the Office

This two day training is designed for supervisors and team managers who support frontline staff that regularly work with trauma or distress in their roles. It focuses on creating team spaces that enable frontline staff to release the impact of trauma on their bodies and minds, to reduce the negative consequences on teams that affect service delivery

  • Exploring the impact of acute trauma and distress on work relationships

  • Practical solutions for teams across a breadth of dynamic work environments

  • Supportive communication with distressed staff and service users

  • Reflective practice for groups and supervisors

Suitable for: supervisors of teams frequently working directly with traumatic events or distressed customers/service users or working in fields with high potential for traumatisation. Supervisors of teams struggling with stress.

Example sectors: debt collection, tenancy enforcement, emergency services, healthcare receptionists, education (parent/carer services), home/personal/social care providers

Duration: 2 days

Fee:

£259 per person for groups of 4-10

£229 per person for groups of 11-20

Contact us for other group sizes

Manager 1
Workplace Managers

Mentally Healthy Workplaces: Awareness

Casual Business Meeting

Employees and workplaces with a pro-active approach to mental health and wellbeing create a safer, more productive working environment for their staff. This awareness training provides an overview of the core components of mental healthy workplaces.

  • An overview of positive approaches to mental health at work that improves employee engagement and performance.

  • An overview of the causes of stressful work environments and how to avoid them.

  • Basic leadership skills in creating safe and thriving work environments.

Suitable for: any manager or leader seeking introductory training on how to create a positive working environment to encourage staff performance and reduce the impact of poor mentalhealth and stress in the workplace.

Example sectors: all sectors

Duration: 1/2 day

Fee:

£89 per person for groups of 4-10

£75 per person for groups of 11-20

Contact us for other group sizes

Manager 2

Mentally Healthy People Management: Practical Skills Builder

Image by Christina @ wocintechchat.com

This two day training contains a half day of theory on mentally healthy workplaces and the remaining training time focuses on practical exercises for implementing mentally healthy approaches in the workplace.

  • How trauma, mental health and stress impact on staff behaviour, relationships and performance.

  • An overview of what we know about what works to prevent mental health problems in the workplace.

  • Practical skills in developing positive working approaches & colleague relationships, and preventative policy & process.

  • Practical skills in responding effectively when staff are struggling with their mental health.

Suitable for: any manager or leader seeking skills and knowledge to create a positive working environment that encourages staff wellbeing and reduces the impact of poor mental health and stress in the workplace.

Example sectors: all sectors

Duration: 2 days

Fee:

Contact us for other group sizes

Manager 3

£459 per person for groups of 4-10

£409 per person for groups of 11-20

Mentally Healthy People Management: Workplace Strategy

Image by airfocus

This 3 day training course provides executive, senior and strategic managers with the knowledge and skills to design a basic workplace change strategy to create a mentally healthy work environment. The training focuses on people management, natural supports and environmental design, to reduce the likelihood of mental health problems arising in the workplace.

  • Visioning and setting priorities.

  • Evidence based strategic tools and policies to design stress out of the workplace.

  • How to avoid pitfalls in wellbeing strategy implementation.

  • Overviews of common concepts for organisational change success.

  • Basic business planning to develop with your management team post-training.

Suitable for: executives, senior and strategic managers of SMEs/charities/public sector organisations seeking to transform their culture around mental health. 

Example sectors: SME, charities, public sector

Duration: 3 days

From £4,999 per course for groups of 4-10

From £5,799 per course for groups of 11-20

Contact us for other group sizes

Fee:

Mental Health and Public Services
Peer Support

Please note: this course is not suitable for troubleshooting problematic cultures, high sickness absence or poor wellbeing. These require bespoke solutions. Please see our consultancy services for help with problem solving ingrained issues.

Mental Health and Public Services

Peer Support Practice 1
Peer Support Professional Development
Peer Support Practice 2

Peer Support Group Facilitator Training

Support Group

Our three day peer support facilitator training takes delegates through the key skills and knowledge required from starting and facilitating a group to troubleshooting common group issues. Styled in a peer-group format, the training is experiential and interactive.

  • History of mutual support & peer groups.

  • Characteristics of peer support groups.

  • Grassroots to systemic environments.

  • Setting up a peer support group.

  • The role & skills of a facilitator.

  • Trauma informed, intersectional and rights based approaches.

  • Troubleshooting common group issues.

Suitable for: peer support facilitators establishing groups in the community, VCSE or statutory services, employer peer support programmes.

Example sectors: independent, charity & community, mental health care, criminal justice, social care, housing.

Duration: 3 days

Fee:

from £2,449 per course for groups of 4-10

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Peer Support Practitioner Training

from £2,999 per course for groups of 11-20

Peer Support Practice

Image by Charles Deluvio

Our peer support practitioners training is designed for peer support roles working directly with service users experiencing mental health problems or distress. The core 10 day practice training can be supplemented with additional modules for peer supporters working in statutory or similarly regulated services (enquire for more information)

  • Trauma informed peer support practice including one to one and groups.

  • Content covers all the core principles, skills and knowledge to equip new starters with skills to work in this field.

  • Includes how to engage in reflective practice, supervision relationships and working alongside other disciplines.

  • Statutory Sector Bolt On: additional training provision to apply peer support practice skills within the limitations of statutory and regulated environments.

Suitable for: peer supporters in formal roles in VCSE, public sector and statutory mental health services, including highly regulated environments.

Example sectors: mental health care, criminal justice, social care, housing, social justice, community supports.

Duration: 10 days

Fee:

from £11,249 per course for groups of 4-10

Fee:

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Peer Support Practice 3

from £15,995 per course for groups of 11-20

Duration: 3 to 5 days

from £3,499 per course for groups of 4-10

from £5,249 per course for groups of 11-20

Statutory Sector Bolt On

Peer Support: Deepening Practice

Team Meeting

This training addresses difficult areas of practice for peer supporters, including crisis support, risk, relational issues and conflicts in the role. This five day training challenges attendees to deepen their understanding of peer values & principles whenapplied in practice.

  • Working with distress and risk.

  • Conflicts between peer values and the realities of work responsibilities.

  • Sitting with discomfort & uncertainty.

  • Exploring key contradictions in peer work and theory.

  • Skills and knowlege in applying peer values to complex situations.

  • Reflective practice and best use of supervision and CPD.

Suitable for: peer supporters with at least one year's experience in providing peer support, supervisors, leaders, refresher training.

Managers of peer supporters may benefit from attending this training with their teams.

Example sectors: mental health care across sectors, VCSE peer support providers, peer group facilitators.

Duration: 5 days

Fee:

£5,995 per course for groups of 4-10

£6,889 per course for groups of 11-20

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Peer Leaders 1
Peer Support Leadership Training

Peer Support: Supervisor

Image by Mimi Thian

Our supervision training provides students with the skills to facilitate 'professional' supervision or co-reflection in one to one or group environments (akin to 'clinical supervision'. 

  • Supervision and reflection purposes, approaches and skills.

  • Applying peer values and modes of practice to supervision skills.

  • Supporting professional development through the supervisory relationship.

  • Approaching collaborative problem solving through a peer lens.

  • Record keeping and progress monitoring.

Suitable for: supervisors and/or trainers of peer supporters, e.g. senior peer support workers, peer leaders, peer trainers, professional supervisors.

Example sectors: mental health care, NHS, criminal justice, VCSE, housing, social care.

Duration: 3 days

Fee:

£895 per person for groups of 4-10

£845 per person for groups of 11-20

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Peer Leaders 2

Peer Trainer/Facilitator

Working Together on Project

Peer trainers/facilitators bring their lived experience to their training and facilitation roles. They are also skilled experiential and relational  trainers, supporting participants bring their whole selves to the learning space. This course provides the skills required for designing and delivering peer-led training.

  • An overview of the peer trainer role.

  • Creating safe and welcoming peer learning spaces.

  • Bringing lived experience to training design and delivery.

  • Collaborative, experiential and relational facilitation styles.

  • Holding discomfort, uncertainty and loss to enable whole-person learning.

  • Reflective practice.

Suitable for: roles that design and/or deliver training drawing from the lived experience of the trainer (and participants). Supervisors of lived experience roles. Lived experience consultants, practitioners and involvement coordinators.

Example sectors: mental health care, NHS, criminal justice, VCSE, housing, social care.

Duration: 5 days

Fee:

£1,249 per person for groups of 4-10

£1,149 per person for groups of 11-20

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Peer Leaders 3
Peer Support Colleagues

Peer Support: Professional Lead/Head of Profession

Public Speaker

This ten day training course provides leaders of peer support programmes with the knowledge, skills and abilities to lead according to peer values and principles. It builds confidence in a field where power, accountability and injustice are core considerations in leadership roles.

  • Using your lived experience in leadership roles.

  • Negotiating power, privilege and hierarchies.

  • Standards, competencies and performance management.

  • Trauma informed and rights based approaches.

  • Finding your authentic leadership style.

  • Managing people and projects.

Suitable for: leaders of peer support workforces.

Other lived experience leaders may benefit from this training, or contact us for other training options.

Example sectors: mental health care, NHS, criminal justice, VCSE, housing, social care.

Duration: 10 days

Fee:

£2,749 per person, largest group size is 6 people 

Individual places or group bookings available

Contact us for information about upcoming cohorts and to find out about our sector-based and peer support packages discount schemes.

Managers, Teams and Colleagues
Peer Support Colleagues 2

Peer Support: Awareness

Similing Team

Peer support is such a different approach to care as usual that teams and colleagues thinking about introducing peer supporter to their team can benefit from an introduction to the role and what peer supporters can offer. This awareness session focuses on the roles of peer supporters as part of a bigger team, before they are introduced.

  • What is peer support, where it comes from and why it's different.

  • What peer supports do and don't do, and what this can offer service users.

  • The role of a peer supporter in a multi-disciplinary team, and how they compliment the work of other mental health care professionals.

Suitable for: colleagues and managers of peer supporters, people thinking about a career in peer support, people thinking about employing peer supporters.

Example sectors: mental health services, criminal justice, housing, social care

Duration: 1/2 day (online)

Fee:

£89 per person for groups of 4-10

£75 per person for groups of 11-20

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Peer Support: Team Preparation

Staff Meeting

When peer supporters are about to be recruited into a team, a process of team preparation is a great opportunity to ensure the introduction of this new role runs smoothly. Wherever possible, it is important that we include your own peer supporters in this process. Training runs for between 1 and 3 days, depending on what is needed.

  • Understanding the role of peer supporters, what they do and how they are trained and supervised

  • Clarifying the differences and possibilities of peer roles for service users and staff

  • Avoiding common teething problems and pitfalls

  • Establishing team processes and pathways (if needed)

Suitable for: colleagues and managers of peer supporters, team members recruiting peer supporters, leadership and senior managers of peer supporters, corporate and administrative support staff.

Example sectors: mental health services, criminal justice, housing, social care

Duration: 1 to 3 days

Fee:

from £1,349 per course for groups of 4-10

from £1,649 per course for groups of 11-20

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Peer Suport Colleagues 3
Trauma Informed & Rights Based Approaches

Peer Support: Line Management of Peer Support Workers

Young Lawyer

Line managers of peer supporters make a huge difference to their experience in the workplace. Our two day training for the line management of peer support workers equips line managers and leadership teams with the skills and confidence to enable peer supports to do great things in the workplace.

  • An overview of the role of peer supporters and their functions in the workplace

  • Enabling peer supporters to work to their values and principles.

  • Tackling myths, misunderstandings and stigma around peer support roles

  • Understanding the boundaries and limits of line management

  • Managing performance

Suitable for: line managers of peer supporters, team managers, line management hierarchies

Where line management and professional supervision are provided separately, this training is designed for line managers but may be of interest to professional supervisors who manage other peer staff or with us better understand the line management relationship

Example sectors: mental health services, criminal justice, housing, social care, VCSE

Duration: 2 days

Fee:

£389 per person for groups of 4-10

£349 per person for groups of 11-20

Contact us for other group sizes and to find out about our sector-based and peer support packages discount schemes.

Trauma Informed Care & Rights Based Approaches
Introductory Training

Trauma Informed Care & Rights Based Approaches: Awareness

Image by Sushobhan Badhai

Our trauma informed awareness training introduces the effects of trauma on staff and service users, the concept of trauma informed care and why it's important to be mindful of trauma in our approaches to working relationships and service delivery.

  • An overview of what we know about trauma and its impact on people.

  • Why creating spaces that are accessible to trauma survivors and protect human rights is important in public services.

  • An overview of the key principles of trauma informed and rights based approaches.

  • Core requirements of trauma informed and rights based services.

Suitable for: all staff and employees in public service fields, including executive leadership, front line service providers and support staff

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Duration: 1/2 day

Fee:

£89 per person for groups of 4-10

£75 per person for groups of 11-20

Contact us for other group sizes

Trauma Informed 2

Trauma Informed Care & Rights Based Approaches: Team Development

Writing on Glass

Our trauma informed team development training enables teams to review their working environment and practices to identify opportunities to create trauma informed changes.

  • An overview of the foundations of trauma informed and rights based approaches.

  • Collaborative review of policies, procedures, practices and workplaces against a framework for trauma informed and rights based change.

  • Practical exercises for identifying achievable change and timetables.

  • Support to create a plan for change.

Suitable for: any kind of team in public service providers, including executive leadership, governance, corporate, multi-agency, front line service providers and support staff

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Duration: 1 day

Fee:

from £1,749 for groups of 4-10

from £2,299 for groups of 11-20

Contact us for other group sizes

Trauma Informed 3

Trauma Informed and Rights Based Approaches: Visioning Day

Image by Paul Skorupskas

Our trauma informed visioning day uses group techniques to support you to create a bespoke vision for the future of your organisation. Drawing from knowledge and expertise from your own staff, service users and stakeholders, our facilitators will create the space for you to create your ideal future.

  • Establishing your core values, ground rules and parameters.

  • Facilitation of creative exercises.

  • Facilitation of realism and probability exercises.

  • Interactive, collaborative and team-building approach to creating a collective vision, tailored to your individual group.

Suitable for: groups of stakeholders from public service organisations, including public, VCSE and private sector, ethical businesses

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Contact us for other group sizes

Trauma Informed Practitioner

Duration: 1 day

Fee:

from £1,749 for groups of 4-10

from £2,299 for groups of 11-20

Creating Trauma Informed & Rights Based Workplaces

Trauma Informed Care & Rights Based Workplaces: Team Action Planning

Brainstorm

This three day event for teams of practitioners focusses on implementing trauma informed and rights based approaches in the workplace. The training can be used for beginners to this approach or to refine existing practice.

  • Day 1: An overview of where we are now and the barriers and opportunities for progress.

  • Day 1: How to approach localised change and identify opportunities in existing policy and practice.

  • Day 2: Tools and techniques for creating trauma informed and rights based practice in the workplace.

  • Day 3: Practical support for practitioners/teams to plan and implement their changes.

Suitable for: front line practitioners and teams with a fundamental knowledge of trauma informed and rights based approaches seeking to embed this in their work.

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Duration: 3 days

Contact us for other group sizes

Trauma Informed Practitioner 2

Fee:

from £2,999 for groups of 4-10

from £3,689 for groups of 11-20

Trauma Informed Care & Rights Based Approaches: Managing People

At the Office

Trauma informed and rights based approaches require systemic and internal work place change. This training provides leaders and managers with the knowledge and skills to create trauma informed and rights based environments to enable change at practitioner level.

  • The role of 'leader' in trauma informed organisations.

  • Working conditions that enable trauma informed and rights based practice.

  • Negotiating power, choice, trust and safety in leadership roles.

  • Practical skills and knowledge to realise these conditions in the workplace.

  • Trauma informed change management tools.

Suitable for: leaders, managers, executives, boards, governance groups, HR, development into management roles.

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Fee:

Contact us for other group sizes

Trauma Informed Practitioner 3

Duration: 2 days

£475 per person for groups of 4-10

£449 per person for groups of 11-20

Trauma Informed and Rights Based Approaches: Corporate Services

Business People Talking

Corporate services are often left behind in trauma informed and rights based change, despite their contributions being essential in a trauma informed and rights based organisation. This two day training connects corporate staff with outcomes for service users, and enables them to take a trauma informed approach to their work.

  • An overview of trauma informed and rights based approaches.

  • The relationship between corporate functions and front line practice.

  • Exploring the importance of trauma informed and rights based approaches for corporate teams.

  • Implementing trauma informed and rights based approaches in corporate teams.

Suitable for: finance, HR, estates (including domestic/support), quality improvement, training, organisational development, service development, IT, information governance, etc.

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Fee:

Contact us for other group sizes

TI Strategic Change

Duration: 2 days

£475 per person for groups of 4-10

£449 per person for groups of 11-20

Implementation and Change Management

Trauma Informed Care and Rights Based Approaches: Service Design

Team Brainstorm

This one day course takes service designers through the core requirements of trauma informed and rights based approaches, to enable attendees to apply them to the service design and project management process.

  • An overview of how trauma can affect customer and staff relationships.

  • The principles of trauma informed approaches.

  • Rights based care and how it applies to service and process design in public services.

  • Applying these principles to the process of service design and project management.

Suitable for: project managers, senior & executive managers, business development, business analysts, budget holders, quality improvement, commissioners

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Duration: 1 day

Fee:

Contact us for other group sizes

TI Strategy 2

£449 per person for groups of 4-10

£419 per person for groups of 11-20

Trauma Informed Care & Rights Based Approaches: Strategy Writers

Image by Scott Graham

This three day course for strategy writers takes attendees through both the principles of trauma informed and rights based approaches, and a series of critical thinking techniques that focus strategic change into achievable and practical business planning.

  • An overview of trauma informed and rights based approaches for strategists.

  • Core concepts & approaches for strategic planning & strategy development.

  • Critical thinking exercises in identification of strategic goals, problem solving, innovating and implementing change.

  • Identifying stakeholders and collaborators.

  • Writing strategies and strategic action plans that achieve results.

Suitable for: leaders and managers at any level responsible for change management and strategy writing in organisations who are (or have ambitions to be) trauma informed and/or rights based.

Example sectors: mental health services, primary care, acute services, criminal justice, immigration, housing, social care, VCSE

Duration: 3 days

Fee:

£1,225 per person for groups of 4-10

£1,115 per person for groups of 11-20

Contact us for other group sizes

TI Strategy 3

Trauma Informed and Rights Based Approaches: Culture Change

Creative Office

Organisational culture change is incredibly difficult to achieve. This five day course takes attendees through the process of non-coercive, values based culture change and variables that affect it, to equip them with the knowledge and skills to apply this to their organisational change programme. It is based on fundamental principles and values of trauma informed and rights based approaches.

  • ​What is organisational culture, and why it changes.

  • Understanding the role of relationships and networks in culture change.

  • Understanding trauma informed and rights based approaches to support ethical and achievable culture change.

  • Application of values based change tools, frameworks and strategies.

Suitable for: managers and leaders of teams, departments, professional groups or organisations tasked whose role includes elements of creating safe working environments and cultures for staff.

Example sectors: this course is designed for public sector services, but can be adapted for any sector.

Duration: 3 days

Fee:

Contact us for other group sizes

Senior Leaders, Board & Executive
Strategic Change 3

£1,395 per person for groups of 4-10

£1,195 per person for groups of 11-20

Senior Leadership, Board and Executive

Values Based Leadership

Values Based Organisations: Governance and Decision Making

Board Meeting

This 3 day intensive course for senior and executive decision makers provides practical tools and models to support effective values based decision making both individually and collectively as a board member or senior leadership team.

  • How and why executive decision making impacts on organisational culture.

  • Establishing a values base for leadership.

  • A clear and easy to use framework for applying decision making tools simply and effectively at executive level.

  • How to identify and use data, intelligence and expertise to inform decision making.

  • Structured techniques for robust approaches by group and individuals.

  • Evaluating effectiveness of governance.

  • Infrastructure that supports good governance.

Suitable for: boards, senior leaderships teams, directors, executive roles, governance groups, multi-agency or collaborative partnerships, local government.

Example sectors: all sectors from public sector services to private corporations.

Duration: 3 days

Fee:

£1,779 per person for groups of 4-10

£1,549 per person for groups of 11-20

Contact us for other group sizes

We are able to facilitate large conference-style events for multiple-agency groups. Ask us about our large event service on your enquiry form.

SLBD Leadership 2

Values Based Organisations: Strategic Problem Solving

Meeting

This two day course for executive and senior leaders provides the skills and knowledge that enables dynamic problem solving in complex operating environments. The training includes problem solving as individuals and group in your areas of responsibility, as well as the infrastructures that can effectively support. 

  • Problem identification and definitions.

  • Assessing requirement to act against preferred outcomes.

  • Knowledge and expertise sources and their applications for understanding and acting on strategic problems.

  • Practical applications of freedom to act, 'could vs should' and areas of influence when tackling strategic problems.

  • Strategies for effective action planning for problem solving.

  • Feedback loops and monitoring.

Suitable for: boards, senior leaders, directors, executive roles, governance groups, multi-agency or collaborative partnerships, local government.

Example sectors: all sectors from public sector services to private corporations.

Fee:

Contact us for other group sizes

We are able to facilitate large conference-style events for multiple-agency groups. Ask us about our large event service on your enquiry form.

SLBD 3

Duration: 2 days

£1,119 per person for groups of 4-10

£989 per person for groups of 11-20

Values Based Organisations: Innovation Implementation

Image by Diz Play

Implementing innovation from executive level can be, at once, exciting and incredibly frustrating. This two day workshop equips attendees with the knowledge of how new ideas and practices spread through organisations to improve adoption of new practices by large staff groups.

  • What is innovation and why is it different to other forms of organisational change?

  • How workforces respond to innovation.

  • The pros and cons of standard change models for implementing innovation.

  • Examples of good practice and the mechanics of how they work.

  • How to plan for large scale expansion of innovative projects and avoid pitfalls.

  • Communication strategies.

  • How to support staff in environments of continuous change.

Suitable for: boards, senior leaders, directors, executive roles, governance groups, multi-agency or collaborative partnerships, local government.

Example sectors: all sectors from public sector services to private corporations.

Fee:

Contact us for other group sizes

We are able to facilitate large conference-style events for multiple-agency groups. Ask us about our large event service on your enquiry form.

SLBD Away Days

Duration: 2 days

£1,119 per person for groups of 4-10

£989 per person for groups of 11-20

Values Based Away Day: Reconnecting to Your Values

Senior Businesswoman

Values based leadership requires leaders to invest in their values and motivations when making choices at work. Our Reconnecting to Your Values away day creates a welcoming environment for executive teams to take time out to reflect on the reasons they do what they do, replenish their emotional energy and deepen their connection to their work.

  • Relaxed and supportive environment.

  • Facilitated with compassion for the demands on executive leaders.

  • Opportunity to for a day free of devices and interruptions.

  • Space to reflect, connect with colleagues and explore our personal and professional drivers.

  • Choose from a range of facilitated sessions for wellbeing, resilience, team building, physical tension release and/or active rest.

Suitable for: boards, senior leaders, directors, executive roles, governance groups, multi-agency or collaborative partnerships, local government.

Example sectors: all sectors from public sector services to private corporations.

Fee:

Contact us for other group sizes or individual places

Time Out Away Days

SLBD Away Days 2

Duration: 1 day

£2,899 per away day for groups of 4-10

£3,499 per away day for groups of 11-20

Values Based Away Day: Strategic Alignment

Business Meeting

This facilitated away day is designed for executives who are finalising business planning or a change in strategic approach. In a protected and confidential environment, we will support you to move towards your ambitions with consensus and positivity.

  • Explore motivations for change, and barriers to acceptance, in a safe and welcoming environment.

  • Facilitated collaborative and individual exercises to explore our values and commitment to change.

  • Build relationships that tolerate discomfort and learn from disagreement.

  • Create resilient executive relationships that grow and evolve with challenges at executive level

  • Replenish emotional energy and commitment to each other and the new strategic plan.

Suitable for: executive and senior management groups embarking on significant strategic plans that require solidarity, resilience and consensus to be effective.

Please note: this course is not suitable for boards in crisis. Please see our consultancy services for troubleshooting for help with executive leadership teams who are struggling to work together or facing relational difficulties.

Example sectors: all sectors from public sector services to private corporations.

Fee:

Contact us for other group sizes

SLBD Awy Days 3

Duration: 1 day

£3,499 per away day for groups of 4-10

£3,999 per away day for groups of 11-20

Values Based Away Day: Breathing Space

Friends Talking

This one day breathing space for senior leadership teams creates some space for stress reduction and wellbeing, whilst also supporting creativity and collaboration. The day is intentionally designed for active rest that enables ideas to pop up that have been stifled or restricted by busy or intense schedules.

  • An ambience that cultivates an intention to rest and relax.

  • Devices off, tech free day.

  • Choose from a range of activities that include art, wellbeing, physical activity and reflection.

  • Replenish emotional energy through playful, sociable activities.

  • Our facilitators will capture your moments of inspiration and ideas as they arise.

  • Our staff will confidentially field work communication to protect your time, if required.

Suitable for: executive and senior management groups who need a break from the day to day workplace to release their creativity - together or individually

Example sectors: all sectors from public sector services to private corporations.

Fee:

Contact us for other group sizes

Away days with overnight stays available - ask us on your enquiry form.

SLBD Short Programmes

Duration: 1 day

£789 per person for groups of 4-10

£689 per person for groups of 11-20

Strategic Short Courses

Strategic Priority Setting

Business Plan

This workshop can be delivered over 1 to 3 days. Over the course of the workshop, we will facilitate you to use structured techniques to identify your strategic priorities and communicate them to your staff and stakeholders. Training content includes critical thinking, decision making and governance tools. Course package includes a 1 hour meeting to prepare for the workshop and a post-course de-brief.

  • Bespoke to your organisational need.

  • We match your executive team with a strategist who will most meet your needs.

  • We maintain our focus on mentally healthy workplaces and support you to make sound ethical and practical decisions.

  • You leave with confidence in your strategic priorities and decision making.

Suitable for: executive and senior management groups embarking on significant strategic plans that would benefit from external facilitators.

Example sectors: all sectors from public sector services to private corporations.

We are able to facilitate large conference-style events for multiple-agency groups. Ask us about our large event service on your enquiry form.

Fee:

Usually, from £4,499 for 1 day to £18,500 for 3 days, depending on customer requirementsand scope.

SLBD Short Programmes 2

Duration: 1 day to 3 days

Contact us for a quote

Strategic Partnerships: Collaboration and Co-Creation

Image by Headway

This three day workshop provides learning and skill building for facilitating and participating in collaborating in collaborative initiatives at strategic and executive level, including how to involve stakeholders in designing services and products, and how to helpfully contribute to co-design processes held by your stakeholders and customers.

  • Methods of collaborating and co-creating.

  • Motivations and benefits.

  • Barriers, pitfalls and conflicts.

  • How to facilitate co-creation, including how to facilitate safe and welcoming spaces for creativity and disagreement.

  • How to participate in a collaborative exercise as an executive or leader.

Suitable for: executive and senior management groups seeking to collaborate with stakeholders and form strategic partnerships.

Example sectors: all sectors from public sector services to private corporations.

Duration: 3 days

We are able to facilitate large conference-style events for multiple-agency groups. Ask us about our large event service on your enquiry form.

Fee:

Usually, from £12,499 to £22,500 for 3 days, depending on customer requirements and scope.

Contact us for a quote

SLBD Short Progammes 3

Strategic Reset

Working Together

Has your organisation lost its way? Are your products or services losing their relevance? Do you feel your competitors have the upper hand? It might be time to pause and reset your strategic direction. Our Strategic Reset workshop could help.

  • Reconnect with your business purpose, values and vision.

  • Overcome your challenges and barriers to success.

  • Collaborate with stakeholders.

  • From your 'raison d'être', form your identity to carve your place in the market.

  • Define the first steps of your new strategy.

Suitable for: executive and senior management groups in collaboration with stakeholders, customers and partners.

Example sectors: all sectors from public sector services to private corporations.

Duration: 1 day

Fee:

Contact us for other group sizes

We are able to facilitate large conference-style events for multiple-agency groups. Ask us about our large event service on your enquiry form.

£4,449 per course for groups of 10-19

£5,399 per course for groups of 20-35

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