Being trauma informed means understanding the impact of trauma histories and social learning on people and their behaviour. It means adjusting your organisational practices, processes and environments to prevent activating flight/flight responses or to respond effectively when threat responses are at play in human interactions. Trauma informed care is not about working with trauma, its about providing services that are sensitive to traumatised people. And be in no doubt, particularly after the Covid-19 pandemic, the effects of trauma are everywhere...they are in your staff group, in your customer group and among your business colleagues and partners.   Until you see the results of trauma informed approaches in day-to-day human interactions, you may well struggle to understand the transformational capability of this approach. Trauma informed practice allows you to reduce stress in your workplace, remove the conditions that lead to aggression and confrontation, focus on choice and connection rather then rules and enforcement, and create healthy and healing working relationships that last.   If you don’t know if your organisation is repelling staff or customers due to their trauma histories, ask us. We’ll be able to tell you in under 5 minutes.